Terms of Service
Highline Parking Management, LLC — Effective August 26, 2026
These Terms of Service (the “Terms”) govern your use of the Highline Parking Management web portal at highlineparkingmanagement.com and related services (the “Services”) provided by Highline Parking Management, LLC (“Highline Parking Management,” “we,” “us”). By accessing the Services you agree to these Terms. If you use the Services on behalf of a property owner or manager, you represent that you are authorized to bind that organization, and “you” includes it.
1. The Services
Highline Parking Management provides parking patrol services, enforcement documentation, and tow-authorization coordination for properties in the Denver, Colorado metropolitan area. The portal lets authorized users review patrol activity, manage notification contacts, and approve or decline tow authorizations. Any service levels, fees, and property-specific obligations are set out in the separate written service agreement between Highline Parking Management and your organization; if those documents conflict with these Terms, the service agreement controls.
2. Accounts and License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the portal for your organization’s internal business purposes. You are responsible for keeping your credentials confidential and for activity under your account. You may not: share accounts; attempt to access another organization’s data; probe, scan, or circumvent security or access controls; reverse engineer the Services; use the Services to violate any law; or resell the Services.
3. Authorizations and Records
Tow authorizations approved through the portal are legally significant records. You are responsible for the accuracy of the approvals and certifications you submit, and you agree that electronic approvals and signatures you provide are binding. Records of authorizations, approvals, and related activity are retained as required by Colorado towing regulations and may be produced to regulators or as required by law.
4. SMS/Text Messaging Terms
Highline Parking Management offers optional text message notifications about the Services — for example, tow-authorization approval requests, approval confirmations, and patrol activity updates (“transactional” messages). We do not send marketing or promotional text messages under this program.
- Opt-in. You receive texts only if you expressly opt in by requesting SMS notifications for your contact profile. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency varies based on activity at your properties (for example, one message per tow-authorization request or patrol event).
- Message and data rates may apply. Contact your wireless carrier for details about your plan.
- Opt-out. Reply STOP to any message to cancel and stop receiving texts from us. You may receive one final message confirming your opt-out. You can also ask your Highline Parking Management representative to turn off SMS notifications for your contact profile.
- Help. Reply HELP to any message, or contact us at support@highlineparkingmanagement.com, for assistance.
- Carriers. Messages are supported on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
- Privacy. Mobile numbers and text messaging opt-in data are handled as described in our Privacy Policy; they are not shared with third parties or affiliates for marketing or promotional purposes.
5. Acceptable Use of Notifications
Notification contacts must be individuals who have agreed to be contacted about your properties. You may not enroll a phone number or email address without that person’s consent.
6. Intellectual Property
The Services, including all software, design, and content we provide, are owned by Highline Parking Management or its licensors. Your organization retains its rights in the data it submits to the Services, and grants us the rights needed to host and process that data to provide the Services.
7. Disclaimers
THE PORTAL AND NOTIFICATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT NOTIFICATIONS (INCLUDING TEXT MESSAGES) WILL BE DELIVERED WITHOUT DELAY, ERROR, OR INTERRUPTION.
8. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, HIGHLINE PARKING MANAGEMENT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO USE OF THE PORTAL OR NOTIFICATIONS. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, AND NOTHING IN THIS SECTION MODIFIES THE PARTIES’ SEPARATE WRITTEN SERVICE AGREEMENT.
9. Termination
We may suspend or terminate portal access for violation of these Terms, for security reasons, or upon termination of the underlying service agreement. Sections that by their nature should survive (including records retention, disclaimers, and limitations of liability) survive termination.
10. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. Venue for any dispute arising under these Terms lies in the state or federal courts located in Denver, Colorado.
11. Changes
We may update these Terms from time to time. The effective date above reflects the latest revision; continued use of the Services after changes take effect constitutes acceptance.
12. Contact
Highline Parking Management, LLC
Denver, Colorado metropolitan area
support@highlineparkingmanagement.com